A homeowner checklist
How to hire a contractor you can trust on Long Island.
The checklist
Check before you sign.
Most of what makes a contractor worth trusting can be checked before the first wall comes down. Where the law or a county rule is involved, the official source is linked under the step so you can read it yourself.
This page is general information for homeowners, not legal advice. Rules change: check the sources at the end of the page.
Check the county home improvement license.
Nassau County and Suffolk County both require home improvement contractors to be licensed. Nassau County puts it plainly: it is against the law to operate a home improvement business in the county without a license.
Ask for the license number, then check it with the county before you sign. In Nassau, call the Office of Consumer Affairs at 516-571-2600, which can also tell you the firm's complaint history. In Suffolk, call Consumer Affairs at 631-853-4600 or use the county's online license search. Nassau's checklist also says the license number belongs in the contract.
Sources: Nassau County Office of Consumer Affairs, Consumer Checklist for Home Improvement; Nassau County, Office of Consumer Affairs (licensing and license lookup); Suffolk County Consumer Affairs, Type of License (license verification); Suffolk County Consumer Affairs, Search Contractors With Valid Licenses; New York State Attorney General, Hiring a Home Improvement Contractor.
Get a written contract, and read it before you sign.
New York's General Business Law says a home improvement contract, and every amendment to it, must be in writing and signed by all the parties. The Attorney General's office puts it the same way: state law requires a contractor to provide a written contract for home improvement work.
Among other things, the contract has to give the contractor's name, address, phone number, and license number, the approximate dates the work will begin and be substantially completed, a description of the work and the materials, and the agreed price. If you pay in stages, it has to list each payment. It must also tell you that you can cancel until midnight of the third business day after you sign.
Sources: New York State Senate, General Business Law, Article 36-A, Section 771: Home improvement contracts; New York State Attorney General, Hiring a Home Improvement Contractor.
Put every change in writing.
Changes happen on almost every remodel: a different tile, a moved outlet, something found behind a wall. The law's writing rule covers amendments to the contract, the Attorney General's office says any verbal change must be added to the written contract, and Nassau County's checklist says all changes should be in writing.
Nassau's checklist also says to agree on a price for any changes or extra work not specified in the original contract, and to have both parties initial the changes. Settle it before the work is done, not after.
Sources: New York State Senate, General Business Law, Article 36-A, Section 771: Home improvement contracts; New York State Attorney General, Hiring a Home Improvement Contractor; Nassau County Office of Consumer Affairs, Consumer Checklist for Home Improvement.
Know who will be on the job every day.
Ask who runs the job, who will be at the house each day, and who the subcontractors are. A common worry about contractors is that once the work starts, nobody is there watching it.
Ask for references, and look at real past work.
The Attorney General's office says to get references from the contractor and speak directly to former customers. Look at photos of the contractor's own jobs, and not only finished rooms: work in progress shows how a job is built. Ask what the job was and when it was done.
Sources: New York State Attorney General, Hiring a Home Improvement Contractor.
Understand the permit process.
On Long Island, building permits come from the town, the city, or the village that has the house, and an incorporated village has its own building department. In the Town of Huntington, for example, the Building and Housing Division reviews building and site plans, issues building permits, and inspects construction as it progresses.
The Attorney General's office says to check with your local building department before beginning a project. Nassau County's checklist adds that, as the owner, you are responsible for either getting the permits or seeing that the contractor gets them. Ask your contractor which permits the job needs, who will apply for them, and who will meet the inspector.
Sources: Town of Huntington, Building and Housing; New York State Attorney General, Hiring a Home Improvement Contractor; Nassau County Office of Consumer Affairs, Consumer Checklist for Home Improvement.
Know the red flags.
Any one of these is a reason to slow down, ask more questions, or walk away.
- No license number, or a number the county cannot confirm.
- No written contract, or one with no dates, no description of the work, or no payment schedule.
- A request for the full price up front. The Attorney General's office says never to pay the full price up front, and Nassau County's checklist warns against a large down payment.
- A suggestion to skip a permit the job needs.
- Changes agreed on with a handshake and never written down.
- No clear answer about who will be at the house each day.
- Pressure to sign today.
- No photos of their own work.
Sources: New York State Attorney General, Hiring a Home Improvement Contractor; Nassau County Office of Consumer Affairs, Consumer Checklist for Home Improvement.
Questions
Hiring a contractor on Long Island
- Do contractors need a license on Long Island?
- Yes. Nassau County and Suffolk County both require home improvement contractors to be licensed. Ask for the number and check it with the county: Nassau County Consumer Affairs at 516-571-2600, or Suffolk County Consumer Affairs at 631-853-4600. P. Cullen and Son: Nassau County Home Improvement License H0402680000.
- Does a home improvement contract have to be in writing in New York?
- Yes. New York's General Business Law says a home improvement contract and every amendment to it must be in writing and signed by all the parties. Among other things, it has to give the approximate start and completion dates, describe the work and the materials, state the agreed price, and tell you that you can cancel until midnight of the third business day after you sign.
- Should changes to the job be in writing?
- Yes. The law's writing rule covers amendments to the contract, and the New York Attorney General's office says any verbal change must be added to the written contract. Agree on what a change is and what it costs before the work is done.
- Who gets the building permit for a remodel?
- Permits come from the building department of the town, the city, or the village that has the house. Ask your contractor which permits the job needs, who will apply for them, and who will meet the inspector. P. Cullen and Son handles all permits and plans.
- Is Pat Cullen on the job himself?
- Yes. Pat is a working boss. He is on the job, physically working and watching over it, not going from job to job and leaving the crew. Pat's own guys and his subs have worked together for years, so they know the way each other thinks.
- How does Pat start a project?
- Pat starts with your inspiration photos and sits down with you to talk it through, because everybody's taste is different. Before you pick a finish or a layout, Pat tells you the downsides of that choice.
Sources
Read it yourself.
Official pages from New York State, Nassau County, Suffolk County, and the Town of Huntington, each checked in October 2026.
- Nassau County Office of Consumer AffairsConsumer Checklist for Home Improvement
- Nassau CountyOffice of Consumer Affairs (licensing and license lookup)
- Suffolk County Consumer AffairsType of License (license verification)
- Suffolk County Consumer AffairsSearch Contractors With Valid Licenses
- New York State SenateGeneral Business Law, Article 36-A, Section 771: Home improvement contracts
- New York State Attorney GeneralHiring a Home Improvement Contractor
- Town of HuntingtonBuilding and Housing
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